Self Assessment

Favorable & comprehensive qualifications with nice oral and written Mandarin and English
- Sound recognition of both domestic and foreign call center / CRM market, with proven know-how on system design and build as well as operations management
- Good understanding on working styles of foreign owned enterprises
Preferable competence of communication, team building and business development
(1) Main responsibilities:
2008.2~now, Enterprise Solutions, China
- Solutions Manager, Mainland Chinapolo shirts

- With 15 subordinates in BJ/SH/GZ/SZ
- Responsible for presale support, consultancy, bid management and business development of CPE, Call Center and NOC businesses
- Core member of management team
- Report to GM of ES China, ralph lauren polo shirts
and VP of Bid & Solutions Consulting (HK2004~2005, Unihub Global Services (China)
- Manager of insurance industry, Call Center Department
- With more than 20 subordinates in BJ/SH/GZ/SZ
- Responsible for presales,ralph lauren polo
consultancy, business development and technical delivery of call center projects in insurance industry
- Report to GM of Call Center Dept

Banking

1. China Construction Bank – Call Center Integration （solution consultant）
2. Hua Xia Bank – National Call Center （solution consultant）
3. China Merchants Banklacoste polo shirts
Credit Card – ChengDu/SH Call Center （solutions manager）
4. Shenzhen Development Bank Credit Card
(Pre-sales manager, responsible for business requirement analysis, solution design, operation consultancy, etc)
5. Agricultural Bank of China Credit Card
(Pre-sales manager, responsible for business requirement analysis, solution design, operation consultancy, etc)
6. Bank of China (HK) ralph lauren polo shirts
Credit Card–SZ Call Center （solution manager）
7. Shanghai Pudong Development Bank – National Call Center （solution manager）
8. HSBC China–Headquarter building and data center （solution manager）
9. Bank of East Asia China–ICT projects in Headquarter and branches （solution manager）- Including its credit card call center in GZ
10. Wing Heng polo shirts
Bank China–ICT projects in Headquarter and branches （solution manager）